October 4, 2016
RVH commits to providing French Language Services in designated areas
In order to enhance the patient- and family-centred care experience offered to its francophone clients, Renfrew Victoria Hospital is the taking the necessary steps to meet the requirements of the French Language Services Act (FLSA).
RVH operates three regional programs in a geographical area of Renfrew County designated to comply with the Act:
The City of Pembroke (along with the Townships of Whitewater Region and Laurentian Valley) fall under the FLSA legislation.
RVH’s Board of Directors recently supported the request for partial designation and approved the plan to implement changes to these identified programs to meet requirements of the Act.
Receiving health care services in French for Francophone patients can lead to increased patient comfort, feeling of control and better outcomes.
“We recognize how essential it is to recovery and well-being that French-speaking victims of abuse are able to access health services in their preferred language,” notes Jennifer Valiquette, RN, BScN, SANE(A), Clinical Nursing Manager, Regional Assault Care Program.
Julia Boudreau, Vice President of RVH Corporate Services says improvements are now underway to fulfil the obligations of the Act, and at first contact departments have begun the journey of providing service in the official language of the patient’s choice.Some of the other work completed includes: all public documents relating to these three programs have been sent for translation, the three program’s website content is available in both official languages and employees in those three programs have self-identified as being able to offer services in both official languages.
Ongoing improvements will be made to provide bilingual signage, conducting French language testing for staff that have self-identified and updating their hospital identification badges, French language training and updating telephone answering machine systems.
“This is one more step in our journey to being responsive to the needs of our patients and their families,” comments Boudreau.
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