October 13, 2015
Delegates from Brazil visit RVH
Renfrew Victoria Hospital recently hosted a group of health care professionals representing various governmental, business and health care organizations from Brazil. Their mission was to learn more about operating a small community hospital and gain insight into how the organization obtains the highest standing in accreditation.
“The visit to RVH provided an excellent opportunity for the delegation to ask questions and exchange ideas,” noted Allison Castro, Officer, Programs, Accreditation Canada International (ACI).
The Tuesday, October 6 visit included a tour of the campus, including the new state-of-the art nephrology centre.
“We have seen a dramatic increase in the demand for outpatient care,” stated RVH’s President and CEO Randy Penney, as he highlighted the nearly 16,000 dialysis treatments in the past year while providing a complete picture of patient visits to each department.
Chronic kidney disease is not as prevalent in Brazil, and visitors were very curious about the high demand for hemodialysis in Renfrew.
“We experience a very unique phenomenon here with polycystic kidney disease. The provincial average is only six percent, but here in the county it jumps to 26 percent,” he explained. “It is genetic and these patients are not eligible for a transplant.”
Without the services currently provided at RVH, Penney said “20 years ago these patients would have died of heart failure.”
He went on to talk about the high demand for so many services including sleep study services, another unique aspect of health care compared to Brazil. “These people are suffering from sleep disorders and it severely affects every aspect of their life—they cannot work or they cannot drive in some cases.”
Discussions also centred around financial management of the organization. Vice President of Financial Services, Tim Sonnenburg, presented a snapshot of the budget and overall expenditures.
The guests were surprised to learn that in Canada physicians are paid by the government and the hospital is responsible for the day-to-day operations.
RVH Foundation’s Director of Development, Barb Desilets, provided insight about how the community is heavily involved with the current improvements being made to the hospital and providing extra support when needed.
“This hospital has a great reputation within the community and we put our effort into reaching out and sharing our story,” she said. “It doesn’t take much for the people in this community to get behind us.”
While exploring the nephrology centre, Chris Ferguson, RVH’s Vice President of Patient Care Services, fielded questions about the working relationship with the physicians.
“We are fortunate to have a very good partnership with the doctors and specialists. We are all on the same page and that is the needs of the patients always come first.”
“ACI and the Brazilian delegates were pleased with the presentation and knowledge shared by RVH. Your participation, time and expertise were critical to the success of the tour. The delegates very much enjoyed the presentations,” summed up Castro on behalf of the guests.
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