December 18, 2013

RVH achieves top accreditation rating

On December 17, Renfrew Victoria Hospital learned that it has earned the highest award an organization can receive from Accreditation Canada.

The “Accreditation with Exemplary Standing” level of the Qmentum program means that RVH met or exceeded all of the 35 Required Organizational Practices (ROPs) that must be in place to enhance safety and minimize risk, and 99.5% of more than 1,500 system-wide standards that contribute to improved safety and quality of care.

“This is a significant achievement that highlights a hospital-wide commitment—by staff and physicians, board members and community partners—to follow best practices and provide high-quality, safe care,” says Randy Penney, RVH President and CEO. “I would like to thank everyone involved for all the time and effort that went into making our 2013 accreditation survey another success.”

In a debriefing presentation, lead surveyor Pat Somers noted that while learning the intricacies of the organization and observing the quality areas, the surveyors also learned that RVH is a “go-to organization for other agencies and organizations.”

The on-site survey by three Accreditation Canada surveyors was carried out December 2–4. In their summary report, they outlined a number of strengths in our organization, including:

  • a high level of staff and physician engagement
  • leadership/knowledgeable board of directors that has quality and patient safety as main priorities
  • financial oversight with a balanced budget for 23 years and a view to future risks and realities
  • accomplishments since the previous survey (e.g., dialysis expansion project, implementation of digital mammography)
  • partnerships (e.g., specialist support through Telemedicine, radiology partnership with The Ottawa Hospital)
  • “a strong culture of quality and caring”.

The surveyors also identified opportunities for improvement such as the development of a comprehensive human resources plan to meet future staffing needs.

The report concludes that RVH constantly searches for opportunities and challenges, setting objectives and working towards meeting its goals and states: “The patient is central to all decisions by the programs. The organization is always looking for ways in which to make it easier for patients to receive the help they need,”

With the next accreditation in four year’s time, Penney notes, “We will use the information in the report for developing future plans and to guide continuing quality improvements.”


For more information please contact:
Randy Penney, President and CEO,
Renfrew Victoria Hospital
613-432-4851, ext. 260

We are committed to providing a safe, secure and respectful environment for our patients, staff and visitors
and will not tolerate any form of violent, abusive or aggressive behaviour.