Patient and Family Centred Care
Renfrew Victoria Hospital is committed to providing patient- and family-centred care. To that end, the RVH Patient & Family Advisory Council (PFAC) was formed in 2015 and convened its first meeting on January 5, 2016.
The PFAC engages patients, family members and caregivers and provides opportunites to voice their unique experiences, perspectives and concerns. This collaboration supports our mission “to provide the best possible health care experience for our patients and their families.” We will use their input to improve the care we deliver.
Steve Lyons, RVH PFAC patient representative, spoke about the work and goals of our Patient and Family Advisory Committee at a Best Practice Spotlight Organization (BPSO) professional development day for staff.
We’re NODDing at RVH
Communication is key to establishing trusting relationships between staff, patients and family members. We know that patients feel empowered and respected when they are provided with information.
That is why we implemented a multidisciplinary standard of patient and family communication. Used by all staff in every department as well as volunteers, the NODD Service approach serves as a reminder of the basic information we should provide when entering and leaving a patient’s room.
Patient and Family Advisory Council (PFAC)
RVH is embarking on a journey to put a focus on Patient and Family Centered Care. As part of this journey, we will be implementing a Patient and Family Advisory Council in late Fall 2015.
What is Patient and Family Centered Care?
Patient and Family Centered Care focuses on the “whole person” as a unique individual, not just on their illness or disease. In viewing the individual through this lens, health care providers come to know and understand the person’s life story, experiences of health, the role of the family in the person’s life and the role they may play in supporting the person to achieve health.
As experts in Patient and Family experiences, patients are in the position to provide recommendations on improving the planning, delivery and evaluation of care services within the framework of Patient and Family Centered Care. The RVH Patient and Family Advisory Council is dedicated to enhancing care providers’ understanding of the needs of patients and family members who use their services with the goal of helping provide an exemplary patient experience.
Advisory Council members will be consulted and involved in matters where the input of patients and their families is valued. The range of matters will include, but is not limited to, the following topics:
We are currently recruiting members for this committee. If you have any questions or feedback, please call me at Ext. 225.